Busser

Because of the business volume, bussers may be used at Hard Rock Cafe.  They are directly responsible for the maintenance and upkeep of the restaurant, which allows other departments to focus on the guests. 

Basic function of the Busser include:

• Clearing dirty tables
• Resetting tables
• Sweeping the floor
• Emptying trash cans
• Stocking ice/products
• Maintaining a clean and organized back dock area
• Pre-bussing tables
• Having a sense of urgency
• Assisting and communicating with hosts, servers and other bussers
• In some Cafes:  removing ketchups; refilling guests’ drinks and setting up bar pre-mixes

Job Requirements include:

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers
• Maintaining HRC’s 5 core Values and Mission Statement

This Cafe may cross-train the Servers and the Bussers.  This “Server Assistant” will become a rotated position for the Servers and only used during busy volume shifts.  Please see the Server job description for details.

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