Retail Store Manager

Hard Rock International, spirited & authentic, a global brand that continues to expand around the world.  Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!

Hard Rock Cafe is seeking a talented Retail Manager reporting to the General Manager. Our Retail Managers are dedicated to providing an amazing retail service experience to our guests. You will possess an ownership mentality and operate the Rock Shop as if you own it. It is your responsibility to protect the Hard Rock culture, deliver the brand standards, meet business objectives, and ensure the guests have an authentic experience that rocks.

This is not just another “job opportunity”.  So, the question is, “do you have what it takes to join the band?”

Functions:

• People - To provide a positive “employee life cycle” for all staff members during their tenure with Hard Rock.
• Guest Experience - To provide an authentic experience that “rocks” for Hard Rock guests by ensuring that the retail business is visually inviting, maintains the proper inventory, and provides amplified service.
• Profit - To operate a financially profitable retail business operation.
• Sales - To grow the business by using innovative sales and marketing concepts.
• Coordinate operations between departments.
• Teach/coach and document employees who fail to meet standards to maintain a high quality workforce.
• Present a professional image to employees, guests, clients, owners and investors.
• Attend client functions and designated parties to provide support, ensure guest satisfaction and promote future business.
• Build business/market share by thinking of new ways to promote the company and by participating in local events to increase sales and profits.
• Develop and maintain positive relationships within the business and social community.
• Spearhead philanthropic initiatives.
• Work as a team, helping all employees to complete the required activities that ensure we blow away Guest expectations.
• Maintain low staff turnover rate and high morale.
• Operate ethically to protect the image of Hard Rock.
• Utilize programs designed to help Save the Planet.

This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.

Got What It Takes To Be In The Band?

• Relevant management experience as a Retail Manager with a known retail industry leader.
• Extensive experience managing a large, diverse staff with an emphasis on training, coaching, and cultivating a teamwork atmosphere
• Cost management experience- manage and control
• Highly organized, self-motivated, and goal oriented
• Must have a valid work permit to work in this location.

Please submit your CV/Resume in English.

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