Hard Rock Cafe is seeking a talented Assistant General Manager reporting to the General Manager. Our operators are true entrepreneurs who manage large teams and multi-dimensional operations that encompass fresh, made from scratch ingredients, iconic bars, live music, phenomenal events, and rocking retail operations.
This is not just another “job opportunity”. So, the question is, “do you have what it takes to join the band?”
- Demonstrate a working financial comprehension in achieving the Cafe’s key performance metrics.
- Work very closely with Sales to execute the Cafe Sales & Marketing plan while helping to achieve year-over-year entrée count growth.
- Serve as a mentor and coach to junior management staff in understanding the businesses financial goals.
- Work in unison with the Cafe General Manager to communicate a clear operating direction based on a sound understanding of the business, strengths, weaknesses, and opportunities.
- Work across all departments in supporting the team in consistent execution of all systems and processes to consistently deliver all products and services to brand standards.
- Support the GM in building a highly functional team of management and hourly team members who share a common vision and values surrounding the overall success of the café.
- Champion change, ensuring all local and company initiatives are implemented successfully.
- Foster an environment of customer advocacy in which all team members put the guest first in every situation.
- Execute established standards for overall guest satisfaction that meet or exceed brand standards.
- Work in conjunction with the GM to be responsive and hospitable to guest feedback from all sources, including social media and email.
- Support Cafe staffing objectives by supporting the GM in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact.
- Clearly define goals and expectations for each management and hourly team member using performance review tools and hold your people accountable for successful performance.
- Support staff development and advancement along well-defined career paths.
- Serve as a Learning Coach developing, implementing and executing learning and developmental programs for all individuals under their stewardship in order to drive continuous improvement and retention.
